Status: 06/13/2026
These shipping policies apply to orders in our online shop **Escooter-Skins** at **escooter-skins.com**.
## 1. Provider
**Survival Masters**
c/o IP Management #3450
Ludwig-Erhard-Straße 18
20459 Hamburg
Germany
Email: **[Survivalmasterskontakt@gmail.com](mailto:Survivalmasterskontakt@gmail.com)**
## 2. Shipping Service Providers
We ship our products using one of the following shipping service providers, depending on the order, destination country, and package size:
* DHL
* DPD
* Hermes
The specific shipping service provider may vary depending on availability, package size, and destination address.
## 3. Shipping Countries
We ship within Germany and, if available in the checkout, to other countries within the European Union.
If delivery to a specific country is not possible, this will be indicated in the checkout or we will contact you after your order.
## 4. Processing Time
Processing time begins after receipt of payment.
Standard products are usually processed and shipped within **1-5 business days**, provided they are available.
For custom-made products, custom designs, or products that are only produced after an order is placed, the processing time may be longer. The specific processing time depends on the respective product, the production effort, and the current workload.
## 5. Delivery Times
The estimated delivery times after handover to the shipping service provider are usually:
* Germany: approx. **1-4 business days**
* EU countries: approx. **3-10 business days**
Delivery times may vary depending on the shipping service provider, destination address, holidays, high workload, or unforeseen events.
## 6. Shipping Costs
Shipping costs will be displayed in the checkout before you finalize your order.
Different shipping costs may apply depending on the order value, destination country, shipping method, or promotion.
## 7. Packaging
Our scooter skins and foils are carefully packaged to ensure they arrive safely and without creases.
Depending on the product and size, shipping may be rolled in suitable packaging or in a flat shipping package, for example.
Please open the packaging carefully so that the film is not damaged.
## 8. Tracking
If available for your order, you will receive a shipping confirmation with a tracking number after shipment.
You can use this tracking number to track the shipping status with the respective shipping service provider.
## 9. Incorrect or Incomplete Delivery Address
Please ensure that your delivery address is correct and complete.
If an order cannot be delivered due to an incorrect or incomplete address, additional shipping costs may apply for a new delivery.
We are not responsible for delays or returns due to incorrect address information.
## 10. Undeliverable Shipments
If a package cannot be delivered and is returned to us, we will contact you after receiving the return.
A new delivery is possible, but may incur additional shipping costs if the non-delivery was not caused by us.
## 11. Shipping Damage
Please check your order immediately upon receipt.
If the package or item arrived damaged, please contact us as soon as possible via email at:
**[Survivalmasterskontakt@gmail.com](mailto:Survivalmasterskontakt@gmail.com)**
Please send us, if possible:
* your order number
* photos of the damaged packaging
* photos of the damaged item
* a brief description of the problem
This will allow us to quickly review the case and find a suitable solution.
## 12. Missing or Incorrect Items
If an item is missing or if you have received an incorrect item, please also contact us at:
**[Survivalmasterskontakt@gmail.com](mailto:Survivalmasterskontakt@gmail.com)**
Please provide your order number so that we can quickly identify the process.
## 13. Customs, Import Duties and Taxes
For deliveries outside of Germany, additional taxes, customs duties, or import fees may apply, depending on the destination country.
These costs are to be borne by the customer, unless they are expressly already included in the checkout.
## 14. Delivery Delays
We strive to process and ship all orders as quickly as possible.
In individual cases, however, delays may occur, e.g., due to:
* high demand
* production effort
* supply bottlenecks
* holidays
* delays with the shipping service provider
* force majeure
If the shipment of your order is significantly delayed, we will inform you by email if possible.
## 15. Contact
For questions regarding shipping, you can reach us at:
**Survival Masters**
c/o IP Management #3450
Ludwig-Erhard-Straße 18
20459 Hamburg
Germany
Email: **[Survivalmasterskontakt@gmail.com](mailto:Survivalmasterskontakt@gmail.com)**
Questions about our e-scooter skins?WhatsApp: +49 176 724 212 83