Last updated: 8 October 2026
These shipping policies apply to orders placed in our online shop Escooter-Skins at escooterskins.com.
1. Seller
Survival Masters
Maulbeerkamp 7
46509 Xanten
Germany
Email: escooterskinsfaq@gmail.com
2. Shipping carriers
Depending on the order, destination country and parcel size, we ship our products with one of the following carriers:
• DHL
• DPD
• Hermes
The specific carrier may vary depending on availability, parcel size and delivery address.
3. Shipping countries
We ship within Germany and, where available at checkout, to other countries as well.
If delivery to a particular country is not possible, this will be shown at checkout or we will contact you after you have placed your order.
4. Processing time
The processing time begins once payment has been received.
Skins and other printed products are usually printed within 2–3 working days and then shipped. For custom designs, printing starts once you have approved your design. Footboard decks, the “Complete” skin bundle and kickstands in a colour of your choice have a delivery time of about 2 weeks. Stock items (e.g. accessories) are shipped once payment has been received, provided they are available.
For individually made products, custom designs or products that are only produced after ordering, the processing time may be longer. The exact processing time depends on the product in question, the production effort and our current workload.
5. Delivery times
Once the parcel has been handed over to the carrier, the estimated delivery times are usually:
• Germany: approx. 3–4 working days
• Other EU countries: approx. 3–10 working days
For skins in Germany, this usually results in a total delivery time of approx. 5–7 working days from receipt of payment (printing 2–3 working days + delivery 3–4 working days).
For deliveries to other countries, the delivery time may differ. Delivery times may vary depending on the carrier, delivery address, public holidays, high workload or unforeseeable events.
6. Shipping costs
Within Germany, standard shipping for items in the general shipping profile costs €5.99. For orders of €50 or more, premium shipping within Germany is free. For selected accessories sent by envelope, the shipping rate is €1.99. Skin bundles are delivered free of shipping costs within Germany.
Standard parcel shipping to the other countries of the European Union costs €13.99, including for skin bundles. Standard parcel shipping to the other countries available at checkout costs €19.99. Selected accessories in the envelope profile are also shipped for €1.99 to the European countries available for this. Free shipping from €50 applies only within Germany.
For mixed orders, shipping costs may be made up of several shipping profiles. For deliveries outside Germany and for the binding total amount, the shipping costs shown at checkout before you complete your order apply.
7. Packaging
Our scooter skins and films are packed carefully so that they reach you as safely as possible and without creases.
Depending on the product and size, they are shipped, for example, rolled up in suitable packaging or in flat shipping packaging.
Please open the packaging carefully so that the film is not damaged.
8. Shipment tracking
Where available for your order, you will receive a shipping confirmation with a tracking number after dispatch.
You can use this tracking number to follow the shipping status with the respective carrier.
9. Incorrect or incomplete delivery address
Please make sure that your delivery address is correct and complete.
If an order cannot be delivered due to an incorrect or incomplete address, additional shipping costs may be incurred for redelivery.
We accept no responsibility for delays or returns caused by incorrect address details.
10. Undeliverable shipments
If a parcel cannot be delivered and is returned to us, we will contact you once the return has arrived.
Redelivery is possible but may incur additional shipping costs, unless the failed delivery was caused by us.
11. Transport damage
Please check your order immediately upon receipt.
If the parcel or item has arrived damaged, please contact us as soon as possible by email at:
escooterskinsfaq@gmail.com
If possible, please send us:
• your order number
• photos of the damaged packaging
• photos of the damaged item
• a short description of the problem
This allows us to review the case quickly and find a suitable solution.
12. Missing or incorrect items
If an item is missing or you have received an incorrect item, please also contact us at:
escooterskinsfaq@gmail.com
Please state your order number so that we can quickly match up your case.
13. Customs, import duties and taxes
For deliveries outside Germany, additional taxes, customs duties or import charges may apply depending on the destination country.
These costs are to be borne by the customer unless they are already expressly included at checkout.
14. Delivery delays
We do our best to process and ship all orders as quickly as possible.
In individual cases, however, delays may occur, e.g. due to:
• high demand
• production effort
• supply shortages
• public holidays
• delays at the carrier
• force majeure
If the shipping of your order is significantly delayed, we will inform you by email where possible.
15. Contact
If you have any questions about shipping, you can reach us at:
Survival Masters
Maulbeerkamp 7
46509 Xanten
Germany
Email: escooterskinsfaq@gmail.com