Terms and Conditions

Last updated: 24.10.2026

Overview

This website is operated by Survival Masters. Throughout the website, the terms “we”, “us” and “our” refer to Survival Masters or the online shop Escooter-Skins.

Survival Masters offers you this website, including all information, products, tools and services available on this website, on condition that you accept all the terms, policies and notices set out here.

By visiting our website and/or purchasing something from us, you use our service and agree to the following General Terms and Conditions. These General Terms and Conditions apply to all users of the website, in particular visitors, customers, merchants and other users.

Please read these General Terms and Conditions carefully before accessing or using our website. If you do not agree to all the terms of this agreement, you may not use the website or purchase any products through our shop.

Any new features, products or tools added to the current shop are also subject to these General Terms and Conditions. You can view the most recent version of the General Terms and Conditions on this page at any time.

We reserve the right to update, change or replace parts of these General Terms and Conditions by publishing updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website after changes have been published constitutes acceptance of those changes.

Our shop is operated via Shopify. Shopify provides us with the online e-commerce platform through which we can sell our products to you.

Section 1 – Provider and contact

The provider responsible for this shop is:

Survival Masters

Maulbeerkamp 7

46509 Xanten

Germany

Email: escooterskinsfaq@gmail.com

Phone: +49 176 72421283 (also WhatsApp)

Section 2 – Online shop terms

By using this website, you declare that you are at least of legal age in your country of residence, or that you are of legal age and have given us your consent for your minor dependants to use this website.

You may not use our products for any illegal or unauthorised purpose. When using the shop, you must not violate any applicable laws, in particular copyright, trademark, competition or consumer protection laws.

You must not transmit any viruses, malware or other code that could impair the functioning of the website or the shop.

A breach of these terms may result in the immediate termination or restriction of access to our service.

Section 3 – General conditions

We reserve the right to refuse orders or the use of our service for a legitimate reason.

You understand that your content, excluding payment information, may be transferred unencrypted and, in the process, transmitted over various networks and adapted to the technical requirements of connecting networks or devices. Payment information is, as a rule, encrypted during transfer.

You agree not to copy, reproduce, sell, resell or commercially exploit any part of the shop, the website, the service or the content without our express written permission.

The headings in these General Terms and Conditions are for convenience only and do not affect the interpretation of the terms.

Section 4 – Products and product presentation

We primarily sell e-scooter skins, sticker kits, decorative films and accessories for e-scooters.

We endeavour to present product images, colours, designs and descriptions as accurately as possible. Nevertheless, colours may vary slightly depending on the screen, display settings, print batch, film material or lighting conditions.

Images of fitted skins are partly for illustration purposes. The exact scope of delivery is set out in the respective product description.

All product descriptions, prices and availability are subject to change at any time. We reserve the right to change, replace or discontinue products at any time.

Section 5 – Custom products and individual designs

Individual or personalised products are manufactured according to the specific customer specifications agreed.

Under Section 312g(2) No. 1 of the German Civil Code (BGB), consumers have no statutory right of withdrawal for goods that are not prefabricated and whose production is determined by individual customer specifications, or for goods that are clearly tailored to personal needs. This may apply in particular to the customer’s own names, personal photos or logos, individual motifs commissioned specifically, or special dimensions outside our standard options. What matters are the actual characteristics of the specific order; where the exception applies, the exclusion does not depend on whether production has begun.

The mere fact that an item is printed after the order has been received, or the selection of an unchanged catalogue motif, an offered standard model, standard material or standard laminate, does not in itself give rise to an exclusion. Statutory warranty rights also remain in place for custom-made products.

The customer is responsible for ensuring that any logos, motifs, names, trademarks, graphics or other content provided by them do not infringe the rights of third parties. This applies in particular to copyrights, trademark rights, design rights and personality rights.

We reserve the right to refuse orders if there is a suspicion that third-party rights are being infringed or that content is unlawful, offensive, discriminatory or otherwise impermissible.

Section 6 – Prices and payment terms

All prices are displayed in the shop and, unless otherwise stated, include the applicable statutory VAT.

Shipping costs may also apply. The shipping costs are shown at checkout before you place your binding order.

For payment processing, we use in particular the following payment providers:

* Shopify Payments

* PayPal

Depending on the payment method, the terms and privacy notices of the respective payment provider also apply.

We reserve the right to change prices at any time. Orders already placed are subject to the price displayed at the time of ordering.

Section 7 – Orders and conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

By clicking the order button, you submit a binding offer to purchase the products contained in the shopping cart.

After receipt of your order, you will receive an order confirmation by email. The contract is concluded as soon as we accept your order, dispatch the goods or confirm dispatch by email.

We reserve the right to refuse or cancel orders, in particular if:

* a product is not available

* payment problems occur

* information is incomplete or incorrect

* there is a suspicion of misuse, fraud or infringement of rights

* the customer breaches these General Terms and Conditions

If we cancel an order, we will refund any payments already made, unless a statutory or contractual reason prevents this.

Section 8 – Accuracy of billing and account information

You undertake to provide current, complete and correct information when placing orders. This includes in particular your name, billing address, delivery address, email address and payment information.

You are responsible for updating your details in good time if they change, so that we can process your order and contact you if necessary.

We accept no responsibility for delays or misdeliveries caused by incorrect or incomplete information provided by the customer.

Section 9 – Shipping and delivery

We ship with the following carriers:

* DHL

* DPD

* Hermes

The shipping methods and shipping costs available in each case are shown at checkout.

Delivery times may vary depending on the product, availability, production effort, carrier and destination country. Unless expressly stated otherwise, information on delivery times is a non-binding estimate.

For personalised or individually made products, the production time only starts once all necessary details have been fully clarified and payment has been received.

For consumers, the risk of accidental loss or accidental deterioration of the goods only passes upon handover of the goods to the customer or a person authorised to receive them.

Section 10 – Returns, withdrawal and refunds

For consumers, the statutory rights of withdrawal and our cancellation policy and return conditions apply. Beyond the statutory rights, we do not grant any general voluntary right of return or exchange. Goodwill arrangements agreed individually remain possible.

In the event of a statutory withdrawal, you bear the direct costs of returning the goods, provided that you were properly informed of this before the contract was concluded and we have not agreed to bear these costs. Statutory cost rules in the event of defects remain unaffected.

Compensation for a loss in value is only payable under the statutory conditions: the loss must result from handling the goods beyond what is necessary to examine them, and the required information on the right of withdrawal must have been provided. This may be relevant in particular after the film has actually been applied, cut, damaged or soiled. The amount is assessed and justified on a case-by-case basis; there is no blanket exclusion for used goods. The original packaging, a reason for the return or our prior approval are not prerequisites for a statutory withdrawal.

The statutory exclusion for genuinely custom-made products is governed by Section 5. Statutory warranty rights remain unaffected.

Section 11 – Inspection upon receipt, damage and complaints

Please inspect your order immediately after receipt.

If the item is defective, damaged or was delivered incorrectly, please contact us as soon as possible at:

escooterskinsfaq@gmail.com

In this case, please send us, if possible, photos of the damaged or incorrect item together with your order number so that we can review the case quickly.

Section 12 – Fitting and application of the products

Our scooter skins and films must be applied carefully and in accordance with the instructions.

The customer is responsible for thoroughly cleaning the e-scooter and preparing it free of grease before application, and for applying the film properly.

We accept no liability for damage or defective results caused by improper fitting, incorrect cleaning, unsuitable surfaces, heavy soiling, incorrect temperature, moisture, mechanical damage or improper use.

Where an instructional video or fitting guide is provided, it serves as assistance. We do not guarantee a perfect fitting result achieved by the customer.

Section 13 – Durability and use

The durability of our films depends on various factors, in particular:

* film material

* printing process

* weather

* UV exposure

* cleaning

* mechanical stress

* surface

* quality of fitting

* use of the e-scooter

Information on durability is a guide value and not a guarantee of a specific service life.

E-scooters are everyday items. Scratches, abrasion, dirt, stone chips, contact with shoes and weather can damage the film or shorten its service life.

Section 14 – Copyright, trademark rights and intellectual property

All content on this website, in particular texts, product images, designs, graphics, logos, product names and layouts, is protected by copyright, trademark law or other rights, unless expressly marked otherwise.

The use, reproduction, editing, distribution or commercial use of our content is not permitted without express written consent.

Customers who send us their own files, logos or designs warrant that they are entitled to use this content and do not infringe any third-party rights.

The customer indemnifies us against all third-party claims arising from the use of content provided by the customer.

Section 15 – Prohibited uses

In addition to other prohibitions in these General Terms and Conditions, you are prohibited from using the website or its content:

* for unlawful purposes

* to infringe copyrights, trademark rights or other rights of third parties

* to submit false or misleading information

* to distribute viruses, malware or other harmful code

* for spamming, phishing, scraping, crawling or similar activities

* to harass, insult, discriminate against or harm other persons

* to circumvent security features of the website or the shop

We reserve the right to refuse orders or terminate access to our service if prohibited use occurs or is suspected.

Section 16 – Third-party links

Our website may contain links to third-party websites. These websites are not under our control.

We are not responsible for the content, privacy practices, products or services of third parties. Use of third-party websites is at your own risk.

Please read the terms and privacy notices of the respective third-party providers carefully.

Section 17 – Optional third-party tools and services

We may give you access to third-party tools or services that we neither control nor monitor.

The use of such tools is at your own risk. To the extent permitted by law, we accept no liability for damage or problems arising from the use of third-party tools.

Section 18 – Errors, inaccuracies and omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions. This may relate in particular to product descriptions, prices, offers, shipping costs, delivery times or availability.

We reserve the right to correct errors, inaccuracies or omissions at any time and to change or update information. This also applies after an order has been placed, to the extent permitted by law.

Section 19 – Liability

We are liable in accordance with the statutory provisions for damage resulting from injury to life, body or health and for damage based on intentional or grossly negligent conduct.

In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to the foreseeable damage typical for this type of contract.

Any further liability is excluded to the extent permitted by law.

In particular, we are not liable for damage caused by improper application, fitting errors, unsuitable surfaces, normal wear and tear, external influences or use of the products other than as intended.

Section 20 – Data protection

The transmission of personal data via the shop is subject to our privacy policy.

You can find it on our website at:

Section 21 – Changes to the service and prices

We reserve the right to change, supplement or discontinue products, prices, content or the service at any time.

Price changes do not apply retroactively to orders already placed.

To the extent permitted by law, we are not liable for changes, price changes, suspensions or the discontinuation of individual products or services.

Section 22 – Severability clause

Should any provision of these General Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

The statutory provisions shall apply in place of the invalid provision.

Section 23 – Applicable law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

The statutory consumer protection provisions of the country in which the consumer has their habitual residence remain unaffected, insofar as they are mandatory.

Section 24 – Changes to the General Terms and Conditions

We reserve the right to amend these General Terms and Conditions if legal, technical or economic conditions change.

The current version is available on our website.

Section 25 – Contact information

Please direct any questions about these General Terms and Conditions to: